Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.

Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.

Most countries in Europe and America:

Express Shipping (7-14 days)the order amount is below $28.99 :$5.99

Express Shipping (7-14 days)the order amount is above $29 :$0

Standard Shipping(12-30 days)the order amount is below $28.99 :$2.99

Standard Shipping(12-30 days)the order amount is above $29 :$0

Notes:

1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.

3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

4) Should your package not arrive within 21 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.

5) We're improving our delivery process to make your packages even safer, so processing orders may be delayed.

Due to the impact of the epidemic, the time for the order to be delivered to you will be different from the estimated time by 5-15 days.

Please note that your tracking information might not be visible on your account once your order leaves our warehouse since we need to receive this information from the courier and upload it to our system. However, if you cannot see your tracking number within 48 hours of placing your order, please contact us email at touchsreenpurse@getuplus.com.